Terms and Conditions & Privacy Policy

By completing your purchase with Competitive Advantage you agree to the following terms and conditions:

This Privacy Policy governs the manner in which Competitive Advantage collects, uses, maintains, and discloses information collected from users of www.competitivedge.com. This privacy policy applies to the Site and all products and services offered by Competitive Advantage.

Personally Identifiable Information

We may collect personal identification information from you when you visit our site, register on the site in order subscribe to the newsletter, and in connection with other activities, services, features or resources we make available on our site. You may be asked for, as appropriate, name, email address, mailing address, phone number, and credit card information.

We will collect personal identification information from you only if you voluntarily submit such information to us. You can always refuse to supply personally identification information, except that it may prevent you from engaging in certain site-related activities.

Non-personally Identifiable Information

We may collect non-personally identifiable information about you when you interact with our site. Non-personally identifiable information may include the browser name, the type of computer, and technical information about your means of connection to our site, such as the operating system and the Internet service providers utilized, and other similar information.

Web Browser Cookies

Our site uses “cookies” to enhance your user experience. Sites place cookies on your hard drive for record-keeping purposes and sometimes to track information about the site. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, please note that some parts of the site may not function properly.

How we use collected information

Competitive Advantage collects and uses personal information for the following purposes:

To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.

To personalize user experience
We may use information in the aggregate to understand how our users as a group use the services and resources provided on our site.

To improve our site
We continually strive to improve our website offerings based on the information and feedback we receive from you.

To process transactions
We use the information you provide when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service. The email address you provide for order processing will only be used to send information and updates pertaining to your order. It may also be used to respond to your inquiries, and/or other requests or questions.

If you decide to opt-in to our newsletter, you will receive emails that may include company news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email, or you may contact us via the contact form on our site.

How we protect your information

We have adopted appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our site.

Sensitive and private data exchange between the site and its users happens over a SSL-secured communication channel and is encrypted and protected with digital signatures.

We Do Not Share Your Personal Information

We do not sell, trade, or rent your personally identifiable information. We may use third-party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes, provided that you have given us permission (i.e., by placing an order or requesting a service).

Third-Party Websites

You may find advertising or other content on our site that links to the sites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties. We do not control the content or links that appear on these sites, and are not responsible for the practices employed by websites linked to or from our site. In addition, these sites or services, including their content and links, may change at any time. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our site, is subject to that website’s own terms and policies.

Changes to This Privacy Policy

Competitive Advantage has the discretion to update this privacy policy at any time. When we do, we update the date at the bottom of this page. We encourage users to check this page frequently for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Protecting Your Order Information

Payment Methods:Competitivedge.com accepts Paypal, Visa, MasterCard, Discover and American Express.
Ordering Hours: Secure on-line ordering is available 24 hours a day, 7 days a week. If you prefer to place an order by phone, please call our business line anytime at (413) 549-1085. After 6:00 pm Eastern Time, email questions or phone calls regarding product orders will be responded to as soon as possible – typically the next day.

Secure on-line ordering: We use industry best practices to protect your information and your privacy. When your password or credit card numbers are requested on the site, we use SSL Encryption to present secure pages to protect that information. We also guarantee that every order you make at here will be 100% safe. This means that we will reimburse you for any fraudulent charges that are not covered by your bank and that result through no fault of your own from purchases made at our website while using the secure server.

Store Policies

Shipping Rates and Methods:

Competitivedge.com ships anywhere in the world using the United States Postal Service (USPS). Free shipping via Media Mail is provided within the United States. Priority and Express Mail are always available as choices for faster service. Media mail will reach you in 5 to 10 business days, depending upon where you’re located. Rates outside of the 50 states are determined by weight and location using USPS criteria. We ship all in-stock orders within two business days after they are received. We will notify you of any delays due to out of stock items.

Privacy Policy: Competitive Advantage Online Store is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. Please contact us with any questions or problems here or by phone at (413) 549-1085.

Competitive Advantage Online Store does not sell, trade, or rent your personal information to others.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Competitive Advantage
Dr. Alan Goldberg
226 Strong Street

Amherst, MA 01002

413-549-1085

[email protected]

www.competitivedge.com

Your Acceptance of these Terms

By using this site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

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